Frequently asked questions

Who holds the keys?

You do. You create your wallets yourself during the install call while we look away. Nakos never sees, stores or sends your seed phrase or private keys, and never receives payments for you.

What happens if I lose my seed phrase?

Nakos cannot recover it, by design. That is why every install includes a backup drill, and why the handover report explains what you hold and where, without showing any values.

Why is there no subscription?

You pay once for the setup work. The server and software are yours. Nothing renews and we store no payment method.

What does support cost after 90 days?

Every install includes 90 days of email help. After that, buy an Upgrade and backup audit (UPG) when you need upgrades or a check-up.

How should I back up my keys?

Seed words on a metal backup, two copies in two places, and a tested restore. The Backups page has the full plan we set up with you. We never hold a copy.

What is the refund policy?

Full refund any time before your install call. If your checkout can't pass the acceptance test and we can't fix it, full refund. For 30 days after handover, a refund if something we set up doesn't work as promised and we can't fix it. Refunds are paid at the US dollar value on the refund date, on the payment method you used. The Refund policy page has the details.

Which payment method should I choose?

Lightning for small amounts, on-chain bitcoin above about $500, and Monero if you want more privacy. The checkout fixes the exchange rate when the invoice is created.