Refund policy

Before your install call

You can cancel any time before your install call starts and get back everything you have paid.

Works, or your money back

If your checkout can't pass the acceptance test at the end of the install, and we can't fix it, you get a full refund.

Within 30 days of handover

Handover is the day your checkout goes live. For 30 days after it, if something we set up doesn't work as promised and we can't fix it, you get a refund.

Refunds are not given for a change of mind after the install, because the work is done and the setup stays yours to keep using.

Merchant Box

The Merchant Box can be refunded within 30 days of delivery, once it is returned to us in working order. [FILL IN: who pays return shipping.]

What is never refundable

Lightning liquidity you bought from a liquidity provider. You pay the provider directly, so the money never reaches us.

Server, hosting or hardware costs you paid to anyone else.

How refunds are paid

Refunds are paid at the US dollar value on the day of the refund, using the same payment method you paid with (bitcoin on-chain, Lightning or Monero).

Email us from the address on your order to ask for one.